KHidalgo.com's Domestic (US) Return Policy Merchandise purchased domestically from KHidalgo.com can be returned for refund or exchange (excepting any item that is listed on our website and/or your invoice as (‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return or exchange merchandise within 10 days of receipt, and the merchandise must arrive at our office within 14 days of the date we issue your return authorization. All merchandise received for return or exchange must be in brand new condition.
Within 10 days of receiving your order, click the "Returns" link located at the bottom of each web page. Submit the form to obtain your return authorization information. We will issue you an RA number and return instructions.
We must receive your merchandise within 14 days of the day your RA information is issued. Items received after that period of time will be refused.
All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.
You may expect return services to be completed within three to five business days after we receive the merchandise.
The Return Postage Issue:
You will be responsible for any postage associated with a return or exchange. If you receive faulty merchandise or an incorrect item, we may cover the postage - please contact us via e-mail or telephone using the contact information above for details. Please follow all return shipping instructions above for either reason for return.